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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first thing you should do is push the Help button, which is present on each page. A context menu will open. It contains in-depth information about all the actions that you can perform on that particular page. Each pop-up menu shows up on the same page so that you can quickly get back to your work.

Video Tutorials

We have a huge assortment of how-to video clips clarifying how to work with our Control Panel. They're designed for those of you who want to see how things are getting done rather than just reading articles. Thus, anyone can quickly find their way around our hosting Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the answer you need, examine our comprehensive Frequently Asked Questions database, which contains questions asked by actual individuals and provides practical solutions. We periodically update our FAQ database with new entries in an attempt to embrace all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the FAQ section either, you can get in touch with our fantastic team of customer service technicians available 24/7/365 and ready to assist you with any issue. Each trouble ticket you send will be replied to within one hour (the average trouble ticket response time is about 20 mins), so you won't have to wait a long time to receive an answer to your question.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 324178

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com